If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional florists, we guarantee your satisfaction with every order for delivery. If you are not satisfied with the purchased product, we will send a replacement or refund all or part of the purchase price. All you need to do is notify us within 5 days of receipt of your order with a photo. You may call us at 816-819-4526 or e-mail us at contact_us@morningsidebloomsllc.com.